2015 FROM THE CEO From the CEO Trish Hogan CEO Pindara Private Hospital Pindara has come a long way in the five short years since we opened the stage one redevelopment in 2010! Stage two is now also complete and work is underway on stages three and four. Within the hospital, we have continued our renovation program to update and convert the old tired twin-share rooms, into beautiful spacious single rooms. The addition of renal dialysis facilities, our new Rehabilitation Unit and our Chronic Pain Unit have all been great achievements and testament to the quality of the team we have here at Pindara. These are essential services that enhance the quality of service our hospital provides to the community. Quality is important to us here at Pindara. It is a term we take seriously, as we pride ourselves on the standard of care and the level of service we have provided to the Gold Coast community for more than forty years. Our aim is to continue to improve, to continue delivering the highest quality of care and service for you, and your feedback is vital to helping us achieve these aims. Feedback in the form of compliments or complaints helps us improve our service delivery. If, during your stay, you experience a difficulty or problem, we encourage you to bring it to our attention immediately. Similarly if you wish to commend a staff member or compliment us on our service or make a suggestion to help us improve our service, please let us know. You can provide feedback by completing Patient Satisfaction Survey Cards, which are located on the side table in every room, or you can provide verbal feedback to the nurse looking after you, or the Nurse Unit Manager. Alternatively you can send your feedback by email using the ‘contact us’ section of the hospital website. With the flu season now well and truly upon us, it is timely to bring to your attention the importance of good hand hygiene in helping us control the spread of infection in our hospital. Hand hygiene is regarded as one of the most important elements of infection control so please remember to wash or clean your hands with antibacterial gel before, during and after you have visited hospital. Finally, with the commencement of a new financial year, some of you might be considering updating or downgrading your health fund cover. If you are about to be admitted to hospital, I recommend that you check your health fund cover before your admission. You need to confirm if your policy covers you for the particular procedure you are about to undergo and ascertain if you have an excess payment on your insurance policy, or if you are to pay a co-payment for each night you will be in hospital. You also need to check if your policy excludes some treatments, for example cardiac, orthopaedic or rehabilitation, or, if there are any prosthetic or disposable items used in the surgery that will not be covered by your insurance. I wish you all a healthy and safe second half of the year. Warm Regards Trish Hogan Pindara Private Hospital Trish Hogan CEO Pindara Private Hospital Katriya De Vincentiis Editor Pindara Magazine Robbie Falconer Assistant Editor Pindara Magazine Business Development & Marketing Manager Pindara Private Hospital Published by Nude Publishing a division of Nude Creative Pty Ltd www.nudepublishing.com.au Art Direction, Editorial & Production Nude Creative hello@nudecreative.com.au www.nudecreative.com.au National Advertising Manager Peter Wastie peter@nudepublishing.com.au Med ical Contr ibutors Dr Marco Matos Oncologist Dr Mark Doudle Colorectal Surgeon Drs Leigh Dotchin & Anthony Espinet Pain Specialists Dr Dilip Gahankari Plastic & Reconstruction Surgeon Dr Craig Layt Plastic & Reconstruction Surgeon Dr Dan Robinson Ear Nose & Throat Surgeon Dr Nicolas Hall South Coast Radiology Life style Contr ibutors Jessie Goetze Lizzy Keen Disclaimer. No part of this publication may be reproduced or copied in any form by any means without prior written permission from the Publisher. Opinions expressed in this magazine are those of the authors and not necessarily those of Pindara Private Hospital or Nude Publishing. Every issue of Pindara Magazine is prepared with careful attention to accuracy. Please use this magazine as a general guide. Pindara Magazine expresses the views of the authors and is based on the information available at the time of publication and it is not to be taken as advice. All prices quoted in this publication are correct at time of printing. All editorial material is accepted in good faith. We welcome editorial and photographic contributions. 4 Pindara Magazine 2015
Pindara Private Hospital Magazine - Issue Five
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